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Let's start with some basics.The application of operations management to our everyday activities is illustrated in the followingquotation:'Operations management is about the way organizationsproduce goods and services. Everything you wear, eat,sit on, use, read or knock about on the sports fieldcomes to you courtesy of the operations managers whoorganized its production. Every book you borrow fromthe library, every treatment you receive at thehospital, every service you expect in the shops andevery lecture you attend at university - all have beenproduced.' Slack et al This definition reflects the essential nature ofOperations Management: it is a central activity inorganizing things.

• Management By Bartol And Martin Pdf Converter Download
• Management By Bartol And Martin Pdf Converter Pdf

Another way of looking at anoperation, is to consider it as a transformationprocess. Operations are a transformation process: they convert aset of resources (INPUTS) into services and goods(OUTPUTS). These resources may be raw materials,information, or the customer itself. These resources aretransformed into the final goods or services by way ofother 'transforming' resources - the facilities and staffof the operation. Raw MaterialsAn obvious example is a cabinet maker, who takes somewood, cuts and planes it, and then polishes it untila piece of furniture is produced. InformationA tourist office gathers and provides information toholiday makers, and assists in advising on places tostay or visit. CustomersAt an airport, you are one of the many resourcesbeing processed.

Management By Bartol And Martin Pdf Converter Download

The operation you are involved in isabout processing your ticket and baggage, moving fromticket desk through the customs and duty-free areas,to deliver you to the awaiting plane. The nexttime you stand on a moving walkway, think of yourselfas a tin of baked beans moving along a factoryconveyor!extending the process.If we add a few more parts to the transformationprocess, we can see the key elements that operationsmanagers need to consider.

Management By Bartol And Martin Pdf Converter Pdf

Operations is about:. designing services, products and delivery systems;.

managing and controlling the operations system; and. finding ways to improve operations. Operations Management (or Productionand Operations Management as it is sometimes referredto) involves a lot of different disciplines. Theoperations function may be located in any department.In university, for example, it may be located within aBusiness School or Engineering School. In Industry,operations may be seen as the domain of logistics,production planning, or process control.Hence, operations interfaces with many differentdisciplines and many themes are developing whichrequire the support of Operations Management. Thefollowing diagram provides a few examples, and isadapted from an article by Voss.

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'Operations management is about developing and managingvalue-adding processes, and supporting these throughvarious tools, techniques and methods.' Further sources to consult.- This is a comprehensivesite based around their text book. Regularly updated with articles on OM.- want to find out more? This listprovides a few of the hundreds of books you can findon operations management.

There is a brief sectionoffering some of my favourite text books, togetherwith a selection of other related texts. Slack et al (1995) Operations Management,Pitman Publishing: London. Voss, C.A. (1995) 'Operations management - fromTaylor to Toyota - and Beyond?' , British Journal ofManagement, Vol.6, Special Issue, S17-S29,December.